FAQ’s
One of the many things our customers love is that unlike the large retail grocery chains, the majority of our produce is picked within the days leading up to our receiving them. Our Policies don’t allow for long term cold storage, and as a result you are sure to get produce almost as fresh as if you were to rip a young carrot out of your own garden bed and stand there eating it. This means that you can be confident that you are receiving all the nutritional benefit available.
While we always make every effort to ensure that your order is complete, occasionally circumstances outside of our control prevent this, such as extreme weather and other random acts of Mother Nature, transport challenges or high demand. If this is the case, you will receive a credit on your account or a full refund on the cost of the unavailable product.
What if I don’t like something in the set box?
You’ll never get it from us. simple. You are welcome to add up to three items to the ‘never pack’ comments box and we will ensure that they are never added to your order
What if i want to know exactly what is in my set box each order?
Each Friday we make a preorder to our suppliers. At this point we email our customers notifying them or the anticipated set box contents. Customers then have all weekend to add extra items to their order. if there is something in the list on your ‘never pack’ list this will be automatically removed from your order and replaced by something else to equal value.
We do our best to keep boxes as published. However produce is a day-to-day market. All orders are subject to change until the box is received. As this is fresh produce, quality is occasionally impaired or produce just doesn’t turn up. If this is the case the item will be replaced with something else to equal value.
Quality Guarantee
We are proud of our farmers and suppliers and choose only the best produce to pack into your boxes. If you are dissatisfied with an item in your box please contact us on 0476336221 for a replacement or account credit.
If we have made an error in packing, we will gladly replace the item or credit your account. Please contact us within 48 hours to inform us of the discrepancy.
Do you deliver?
Yes, a fee will be charged at checkout depending on the Wholefood Host pick up location you choose or delivery area you select.
It is part of our mission to reduce the impact of food transport on the environment and your wallet. So we would encourage you to utilise the closest pick up point to you. None in your area? Speak with us about expanding our Wholefood Host locations to a point near you!
Order Deadlines? Really?
Yes. At Wholefood Harvest we allow you the entire week to customise your order. The deadline is necessary to allow us adequate time to compile and submit orders to our farmers and other suppliers. The deadline for changes, requests, cancellations is 9am Wednesday Morning. Please make a note of this.
How do I pay?
Our payment methods are direct debit, credit card, bank transfer and cash on pickup (Jimboomba pick up point only). Our signup page is a secure site that allows you to enter your credit card information in a safe and secure setting. This will be used to automatically debit your account each order. Any missed deliveries, credits or charges will be credited on your invoice.
Can I cancel my subscription?
Yes, you must call or email us, and you must receive a confirmation back from us that your order has been cancelled. We will always confirm your cancellation.
Can I make suggestions for new products or services?
We would love to hear from you! Please send us an email with your comments, recommendations and any other information. The more feedback you provide, the easier it is for us to keep improving our services!
